SHIPPING & RETURNS
SHIPPING DETAILS & FEES / RETURN POLICY
The following terms and conditions apply:
The products are delivered all over the world.
(Unfortunately, we are not able to ship to Syria and North Korea.)
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
We charge a flat shipping fee of 4.95 € per order.
From an order value of 59,00 € onwards, we deliver shipments free of cost.
Deliveries to foreign countries:
The shipping fees vary depending on the recipient country
Please find the detailed information in the chart below
From an order value of 89,00 € onwards, we deliver shipments to foreign countries free of cost.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 3 - 25 days from the conclusion of the contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
We offer a full refund on returns within 14 days after receiving the package.
If you wish to return a product please follow the steps stated below:
(This is just a submission option, you can avail your right of withdrawal in any other way or form.)
Print the withdrawal form: Download here
Fill out the form by entering all information
Send the filled out withdrawal form back to:
Send the returning product to:
LuxAces GmbH / Abteil 3068