SHIPPING & RETURNS

SHIPPING DETAILS & FEES / RETURN POLICY

The following terms and conditions apply:

Dispatch conditions

The products are delivered all over the world.

(Unfortunately, we are not able to ship to Syria and North Korea.)

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 
 

  • We charge a flat shipping fee of 4.95 € per order.

  • From an order value of 59,00 € onwards, we deliver shipments free of cost.


Deliveries to foreign countries:

 

  • The shipping fees vary depending on the recipient country

  • Please find the detailed information in the chart below

  • From an order value of 89,00 € onwards, we deliver shipments to foreign countries free of cost.
     

 

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 1 - 3 days, for deliveries abroad within 3 - 25 days from the conclusion of the contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.


Return policy

 

We offer a full refund on returns within 14 days after receiving the package. 

If you wish to return a product please follow the steps stated below:

(This is just a submission option, you can avail your right of withdrawal in any other way or form.)

 

  1. Print the withdrawal form: Download here

  2. Fill out the form by entering all information

  3. Send the filled out withdrawal form back to: info@luxaces.com

  4. Send the returning product to:

 

LuxAces GmbH / Abteil 3068

Rotenwaldstrasse 132

70197 Stuttgart

Germany

 

FAST SHIPPING

EASY RETURN

CUSTOMER SERVICE

SECURE PAYMENT

LEGAL

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© 2018 LuxAces